Return Policy

Return Policy:

  • All returns must be sent back within 14 days.
  • Any returns sent back after the 14 day period must be an exchange only (within a reasonable period of time).
  • All returns must be in salable condition and include its original plastic packaging with tags attached.
  • Invoice # and Billing Name must appear on the Return/Exchange form.
  • We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.

How To Return:

  • All merchandise must be returned to:

           Pualani Hawaii
           250 Kaalawai Place
           Honolulu, HI 96816

  • Fill out the Return/Exchange form and a copy of your invoice enclosed in your package.

          Return questions: [email protected]
          Customer Service (808) 923-3403

          Monday-Friday, 10:00AM to 4:00PM Hawaii Standard Time